Information We Collect
We collect several types of information from and about users of our Website, including information by which you may be personally identified, such as name, postal address, e-mail address, telephone number or any other information the website collects that is defined as personal or personally identifiable information under an applicable law or any other identifier by which you may be contacted online or offline (“personal information”); that is about you but individually does not identify you; and/or about your internet connection, the equipment you use to access our Website and usage details. We collect this information directly from you when you provide it to us; automatically as you navigate through the site (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies); and/or from third parties. We may receive information about you from third parties who help us update, expand and analyze our records, and improve our website experience. We do not use this information to identify you individually, but it does reflect some of your activities on the Internet, such as the web sites you visited immediately before visiting the Site or links available at other websites which directed you to the Site.
Your ‘Do Not Track’ Browser Setting
We support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the sites collecting your personally identifiable information. We will not collect personally identifiable information about your online activities over time and across third-party websites or online services regardless of whether you choose the DNT browser preference.
The Site uses Internet Protocol (“IP”) addresses to analyze trends, administer the Site, track user movements, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information. An Internet Service Provider (“ISP”) typically assigns a random dynamic IP address at the time of your dial-up. For local area network (“LAN”), DSL, or cable modem users, a static IP address may be permanently assigned to a particular computer. We may record the IP addresses of visitors to the Site. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. Other web sites you visit have IP addresses, and we may collect the IP addresses of those web sites and their pages, but these IP addresses are never associated with specific Internet users.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
How We Use the Information We Collect
We use the information we collect to serve our customers and improve their experience at the Site. Some examples include:
- Fulfilling requests for products, services or information
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- Allow you to participate in interactive features on our Website.
- Tracking and confirming online orders and inquiries
- Improving customer service
- Marketing and advertising products and services
- Conducting research and analysis
- Establishing and managing your accounts with us
- Facilitating interactions with CTS InsurePay and others
- Continuously evaluating and improving our online user experience
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Share the Information We Collect
We do not sell, rent or trade your personal information to third parties. However, if you provide information on any of the websites owned or operated by Mid Atlantic Insurance Agency, or its subsidiaries or affiliates, this information may be combined or shared among other current or future Mid Atlantic Insurance Agency entities, including subsidiaries and affiliates. We also will share your information with contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Such third-party service providers include, for example, credit card payment processors, e-mail marketers, website analytics providers, and chat communications providers. Sometimes we may be required to share personal information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law. We may disclose account and other personal information when we believe disclosure is necessary to comply with the law or protect the rights, property, or safety of Mid Atlantic Insurance Agency, its subsidiaries or affiliates, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may disclose your personal information to prospective purchasers of any interest in Mid Atlantic Insurance Agency, its subsidiaries or affiliates, or their assets.
Occasionally, at our discretion, we may include or offer third-party products or services on our Site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these other sites.
How We Protect the Information We Collect
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. During transmission of personal information (including payment information) between you and our Site, we use Secure Sockets Layer (SSL) software to encrypt information you input. All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. All employees with access to personal information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our customers’ information. Finally, the servers that we use to store personally identifiable information are kept in a secure, restricted access area. Unfortunately, the transmission of information via the internet is never completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
California Online Privacy Protection Act Compliance/Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. You can make such a request by submitting a request at www.midatlanticins.com or write us at: Mid Atlantic Insurance Agency, 1912 E. Broad Street Richmond, VA 23223, FL 33309.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 954-670-2900.
Here’s how to contact us:
Mailing Address: Mid Atlantic Insurance Agency, 1912 E. Broad Street Richmond, VA 23223.